Usability testing enables you to gain a competitive advantage and will provide you with invaluable information about your website. A poor user experience will have a negative impact on your brand and your ability to retain customers. If you are too close to your site to see it from a fresh and unbiased perspective, chances are you’ve missed a few things during your design and development process.
Usability testing offers a unique experience to learn how a new customer navigates and uses your site. From a objective, and independent, point of view I’ll explore the clarity of the services offered and make sure your focus is right.
I will always be completely honest so you’ll learn what’s confusing, missing, what’s right and most importantly what’s wrong. Hearing criticism can be difficult, however this is the most important part of the process. Being able to highlight problem areas now will enable you to improve the experience for your users and, importantly, to retain them in the future.
Using high quality audio and screen recording software, I will navigate your site and experience it as a new customer. I’ll narrate my thoughts throughout and comment on a variety of areas including, but not limited to, the impression of the home page and clarity of its purpose or services offered, ease of navigation, trustworthiness and likelihood of purchase (conversion). The 40 minute video, and a full report, will be shared with you to download and keep.
Benefits of usability testing and some of the questions answered :
- Increase user satisfaction.
- Save on development and redesign efforts.
- Objective and independent feedback.
- Increase your conversions and upsell.
- Is your site usable?
- Is it’s focus or objective clear?
- Is it trustworthy?
- Is it easy to navigate?
- Likelihood of purchase (conversion).
Great, Im really looking forward to working with you and exploring your site. Click on the pricing and purchase link below to get started.
Not convinced yet?
You are a tough cookie but I respect that. If you haven’t found a solution that best fits your needs I am very flexible and can work around you and your needs. Drop me a message with any questions or concerns and I’ll get back to you right away.